FAQS

Yes, many of our items include a manufacturer’s warranty for peace of mind. Warranty specifics are listed on each product page, or you can contact us if you have questions about a specific item.

Our products come with detailed instructions to make assembly a breeze! You’ll find easy-to-follow steps, and many products have video tutorials on our website. Need more help? Contact us anytime.

Yes, safety is our top priority. All PushPlay products meet rigorous UK and EU safety standards, and we continuously test our items to ensure they’re built to last and safe for play.

Most of our products come with all the tools needed for assembly. If additional tools are required, we’ll let you know in the instructions. Our goal is to make setup as quick and easy as possible.

Cleaning is simple! Most of our items can be wiped down with mild soap and water. For specific materials or finishes, we recommend checking the care instructions included with your product.

Yes, we provide replacement parts for many of our products. If you need a specific part, contact us, and we’ll help you get what you need to keep the fun going.

Yes! PushPlay gift cards are the perfect option for birthdays and special occasions. They’re available in various amounts and can be easily purchased and redeemed on our website.

We aim to get your order to you as quickly as possible! Standard delivery usually takes 3-5 business days. If you need your items sooner, we also offer express options at checkout.

Absolutely! Once your order is dispatched, you’ll receive a tracking link via email. Just click the link to see real-time updates on your delivery’s journey.

We want you to love your purchase. If you’re not completely satisfied, you can return items within 30 days, provided they’re in their original condition and packaging. Simply reach out to us for return

We’re here to help! You can reach us via email at hello@pushplay.uk, call us at 0333 050 8131, or use our live chat on the website. Our team is available from 9 AM to 9 PM every day.

Currently, we only ship within the UK, ensuring speedy and reliable delivery. If you’re outside the UK, stay tuned – we’re always exploring ways to expand!

If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate, though once an order is dispatched, modifications may not be possible.

We take every measure to ensure your items arrive in perfect condition, but if something isn’t right, please let us know immediately. We’ll work with you to resolve the issue promptly.

We currently don’t offer scheduled delivery, but you can choose express delivery at checkout for a faster arrival. Reach out if you have any specific delivery needs, and we’ll try our best to assist.

Yes, orders over £50 qualify for free standard shipping. For orders under £50, standard delivery fees will apply and are calculated at checkout.

PushPlay accepts major credit and debit cards, PayPal, and Apple Pay. All transactions are secure, giving you peace of mind with every purchase.